16. September 2015 · Comments Off on What Happens When You Can’t Repair A Negative Review ? · Categories: Mountain Woods Media, ORM, Training Courses · Tags: , , ,

negative reviewsOver the lifetime of your business, you’ll find that not all customers and clients are going to be happy and your firm will be the recipient of a negative review.

It’s not the end of the world. Most negative reviews can be repaired and problems can be resolved. In fact, many unhappy customers will eventually update the review or remove it, once the problem has been corrected.

Still, there might be a stubborn customer who will never update or remove his negative review no matter what you do to fix the damage. This stubborn individual is all about revenge and tries his best to ruin your business’ online reputation.

Don’t worry. Here are some steps you can take to overcome the professional negative reviewer.

  • Always try to solve the negative review by communicating within your profile’s review area. This will show current and future customers that you are reaching out and trying to fix the review. It will later become apparent the negative reviewer has no interest in solving the problem and he will eventually appear to be the “bad” guy in this dispute.
  • Remember to remove your emotions when replying to a negative review. Be polite and professional.
  • Even if you feel you’re right, apologizing usually diffuses a negative reviewer. Most reviewers want to be happy and work out the dispute.
  • Don’t get into a back-and-forth argument with the reviewer. The more you argue online, the worse it will be for your business. Arguing shows current and future customers that you’re not willing to work with your customers on a matter and may shy them away from becoming future customers.

Recently, we helped a medical practice in California deal with a negative reviewer. By researching the reviewer’s profile, we quickly found out that he was a serial negative reviewer in Yelp and would regularly leave one or two negative reviews for businesses each week. Unfortunately, most businesses would ignore him and never respond or offer to repair the problem, which makes the negative review more valid.

For more information, be sure to purchase our Udemy course “Online Reputation Management: Handling Negative Reviews” at https://udemy.com/online-reputation-management-negative-business-reviews.


10. August 2015 · Comments Off on Mountain Woods Media, LLC Releases First Udemy Course · Categories: Mountain Woods Media, ORM · Tags: , , ,

Mountain Woods Media, LLC releases first ORM Udemy CourseMountain Woods Media, LLC, a content development firm, has released its first training course on Udemy.

The course “Online Reputation Management: Handling Negative Reviews” is designed for large and small businesses; professional and medical services, and other firms who need to manage and improve their online business reviews.

“Unfortunately, some businesses and professionals receive negative reviews in Yelp, Google Places or on other online review websites,” says Mountain Woods Media Vice President Steve Phillips.

“This course is an easy-to-follow guide on how to respond to negative reviews and turn them into positive reviews for your company,” he adds.

This “Online Reputation Management: Handling Negative Reviews” Udemy course covers:

  • Understanding how Online Reputation works for businesses and individuals.
  • How to take proper steps in handling online negative business reviews, including how to respond to them.
  • How to turn a negative review into a positive review.
  • How to claim and optimize online business profiles and map listing websites.
  • How to manage your business’ online reputation.
  • How to create easy content and optimize it for better rankings in Google and other search engines.

Currently, students can preview two (2) course lectures for free, including:

  • Lecture 1: “Everything’s Online As It Happens”
  • Lecture 2: “Understanding Online Reputation Management”

The three-hour course features 22 lectures and several downloadable documents. Students may participate in online question-and-answer discussions with other students and Phillips. Mountain Woods Media, LLC will announce “office hours” soon in which students can connect live via Skype for more one-on-one training and instruction at no additional charge.

“Online Reputation Management: Handling Negative Reviews” is currently available for $49 and is available at https://www.udemy.com/online-reputation-management-negative-business-reviews/

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Mountain Woods Media, LLC is a content development firm specializing in Search Engine Optimization; Online Reputation Management and App Search Optimization. Online Reputation is how a business or a person appears online through search results. The process by which one continuously improves their online reputation is called “online reputation management.” Fresh and positive content helps improve your online reputation in overcoming bad publicity; bad business reviews or making a life mistake.

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Udemy is the world’s online learning marketplace, where over 7 million students are taking courses in everything from programming to yoga to photography and much, much more. Each of Udemy’s 30,000+ courses is taught by an expert instructor, so every course is available on-demand, and students can learn at their own pace, on their own time, and on any device. For more information, visit http://udemy.com

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