11. February 2016 · Comments Off on Online Reputation Repair: Beating Ripoff Report · Categories: ORM, SEO · Tags: , , , , ,

Beating Ripoff ReportThe Ripoff Report (http://ripoffreport.com) is an ugly and unforgiving complaint website that allows anyone to file a report against you and/or your business. The website doesn’t ask for proof and “reviewers” can remain anonymous all in the name of harming your online reputation.

What makes matters worse, is that Google and other search engines continue to rank Ripoff Report prominently. Unfortunately, if there isn’t an online reputation management plan in place, you’ll quickly find Ripoff Report is ranked in the Top 3 of the Google search results on your personal name or business name.

In addition, if the harmed party (you or your business or an employee in your business) responds to a claim, you’re actually helping that report to earn even higher rankings in search engines because you’re adding more content to the post. More content equals more keywords; your name; your company’s name and a likely published response from the original complainer.

Several years ago, a client was mentioned in Ripoff Report. Not only was the business name published many times in the back-and-forth “discussions” but specific employee names were also published which caused this particular Ripoff Report claim to move up in search engine rankings on individual names. When the dust was settled and the complaint was resolved, many employees mentioned were now harmed by Ripoff Report.  The original complainer, though somewhat satisfied, could not even remove their original report.  The content remains forever.

What an absolute mess.

The Ripoff Report website suggests not hiring an online reputation management firm in order to fix the problem and they practically challenge anyone to file a lawsuit against them. In addition, you are offered the opportunity to file a “counterclaim” and have Ripoff Report review your matter for a $$$ fee, but there are no guarantees that the negative claim against you or your business will ever be removed.

So, how does one beat Ripoff Report?

Let’s first assume that you didn’t have an online reputation management program in place to help you avoid such trouble. Oh, someone could still file a Ripoff Report against you or your business, but a solid ORM program would likely keep these – and other false claims – from moving up in Google or other search engines.

Therefore, if you wake up tomorrow morning and see such a claim against you or your company, you need to get busy and get busy fast. This would include:

  • Investigate the Ripoff Report claim against you. Do not respond to the claim.
  • Where is it ranked in Google and other search engines on targeted keywords such as the name of your business or your name, etc.?
  • For any websites that are currently ranked lower (beneath) the Ripoff Report, you’ll need to update those websites (if you have login credentials) in order to help them move up in search results. Basically, your goal is to optimize the “good” stuff about you and your business so they’ll move up in search results and suppress Ripoff Report.
  • Write articles and blogs using the targeted keyword(s).
  • Take pictures of your company, staff, products etc. and get them published.
  • Create and publish YouTube videos and much, much more.

I would also consider talking to your company attorney for legal advice. If you don’t have time to battle Ripoff Report claims against you or your company, you should definitely consider hiring a professional online reputation management firm (with search engine optimization experience) to help you create more positive spin on your company and personal name in order to suppress negative news.

05. October 2015 · Comments Off on Creating A Blog For Your Business · Categories: Blogging, SEO, Training Courses · Tags: , , ,

Creating a blog for your business is more than starting a blog, it’s about maintaining it for the long haul.

Creating a blog for your business isn’t enough to make a difference in attracting more customers to your website; gaining more sales and obtaining higher rankings in Google and other search engines.

creating a blog for your businessNow comes the part where most blogs fail as they lack content and new posts on a regular basis.

Unfortunately, we see many blogs start strong with daily blog posts featuring great local content; stories and profiles. However, the spark starts to fade and the content dries up. The blog is left alone with posts that are getting older and increasingly stale every day.

Don’t let this happen to your blog.

Instead:

  • Plan an editorial schedule for your blog. This helps you write in advance, especially when the creative juices are flowing.
  • If you have a staff, assign them to write one blog post per week or two per month, etc.
  • Consider hiring a local high school student; freelance writer or an intern to write blog posts. Many local writers are happy with a small stipend and a byline as they want to gain more writing experience and build their online portfolio.
  • Allow guest blog posts in order to fill in the gaps and boost content. In most cases, a guest blogger will contribute for no charge, but seeks one or two links within the blog pointing back to their website.
  • Use videos as blog posts. If you’re creating and publishing simple videos for YouTube (and you should), you can also use them as a blog post. If you have enough videos, consider publishing a new video to your blog every Friday, etc.

Many blogs fail due to a lack of time; lack of interest or lack of content. None of these should be an excuse. By utilizing other resources mentioned above, you’ll solve the time and content issue. The more you publish, the better your blog will be in more traffic and higher rankings

In addition, use your blog posts to create more interest in social media. Each published blog should be announced to your fans, followers and connections in Facebook, Twitter, LinkedIn and in other social networks.

For more information on local search engine optimization (SEO), check out our course “Earn More Sales By Increasing Local Traffic To Your Website” at https://www.udemy.com/earn-more-sales-by-increasing-local-traffic-to-your-website

 

23. September 2015 · Comments Off on Why Local Businesses Should Ignore Google · Categories: SEO · Tags: , , , ,

ignore googleYou can ignore Google if you focus on local SEO techniques. You will also avoid the dreaded “ranking stress.”

Local businesses – florists, plumbers, roofers, lawyers, dentists and many others – spend way too much time (and money) trying to earn higher rankings in Google and other search engines.

Stop it.

There are many other online marketing opportunities in which your local company can connect with new customers who need to find you for products and services.

If you focus on these techniques, not only will you earn more traffic to your website (and more customers), but your Google ranking will take care of itself. In addition, you’ll save yourself a lot of time; money and “ranking stress.”

Instead of Google rankings, work on:

  • Claim, confirm and optimize your business profile in Yelp, CitySearch, Manta and other review and mapping websites. Business information needs to be accurate and consistent in all review websites.
  • Make sure your Yelp profile is 100% complete. Include pictures and make sure you mention the location (city, town, etc.) of your business in the “About Us” section. Currently, there are over 130 million Yelp users per month and many of them use the Yelp app. In addition, Yelp typically appears in the Top 10 Google search results on many local search terms. A high ranking in Yelp is an automatic high ranking in Google.
  • Create a blog for your company website and write 2-3 blog posts per week. Typically, blogs shouldn’t be about you or your company. Instead, offer free advice to your readers on how to solve a problem; tips on how to save money, etc. Being helpful is much better than trying to convince readers that you have the best products and services.
  • Participate in social media, especially Facebook, Twitter, LinkedIn and YouTube. Again, be helpful; offer advice and tips; start and engage in conversations.
  • Take and publish pictures. Customers will stay on your profile page; website; blog, etc. two-and-a-half times longer if you publish pictures than they do with pages without pictures. Everyone on your staff should take pictures in the office; out in the field; on service calls; at conferences, etc. Local pictures do best for local businesses trying to gain more local customers.

This simple list is just a start, but these tips will definitely help you earn more local traffic to your website and gain more sales from new and existing customers. In addition, your Google ranking will improve, but local businesses shouldn’t worry so much about link building and Page Titles. A “local” focus will generate local business.

For more information on local search engine optimization; local marketing and online review websites, check out our courses here on Udemy:

Earn More Sales By Increasing Local Traffic To Your Website

https://www.udemy.com/earn-more-sales-by-increasing-local-traffic-to-your-website/

Promote Your Business and Earn More Sales by Mastering Yelp

https://www.udemy.com/mastering-yelp

Online Reputation Management: Handling Negative Reviews

https://www.udemy.com/online-reputation-management-negative-business-reviews

 

 

08. June 2015 · Comments Off on SEO Strategies Need To Be In Place Before An Online Reputation Crisis Strikes · Categories: ORM, SEO · Tags: , , , ,
online reputation

In this file photo provided by the U.S. Coast Guard, fire boat response crews spray water on the burning BP Deepwater Horizon offshore oil rig. A 2010 explosion at the platform killed 11 men, and the subsequent leak released an estimated 172 million gallons of petroleum into the gulf. (U.S. Coast Guard via AP, File) The deadline for filing “E&PD” claims in this settlement is today, June 8, 2015.

Most of us are aware the importance of SEO for companies trying to manage online discussions during a crisis.

However, marketers often take the wrong approach by waiting until after the crisis to manage their SEO and online reputation. Take British Petroleum (BP), for example. By the time they implemented a strategy, they had lost control of the conversations and the image of their brand online.

Steve Marino, the man who first took on the task of running BP’s social-media efforts during the BP oil spill says the key is for companies to be prepared and have a strong SEO effort already in progress.

Marino says with a good strategy in place, you’ll already have good results coming up when a crisis hits. Although BP’s efforts played out fairly well, they could have been better had they been prepared with keywords like “oil-spill.”

How do you put an online reputation campaign in place before a crisis?

Marketers need to anticipate potential crises and have some negative keywords in mind to buy against. With negative keywords in place, you can insure positive results come up when those keywords are searched. If you already have an SEO plan in place, you can continue to publish positive content.

Just like there is no magic recipe for instantly obtaining a website the No. 1 position in Google, there is no recipe for instantly getting rid of negative search results.

Despite what some SEO firms may claim, they have no way of “guaranteeing” your negative results will be diminished in a mere month.

The best thing to do it have a strong SEO strategy already in place, one that constantly generates positive content on a few keywords. One of the most important factors is that you are consistent with this strategy, or it will do little good when a crisis occurs.

Although having an SEO strategy in place is important, marketers also need to be actively generating content in order to be successful. For the content to be beneficial, it should cover three to four specific areas of your company. That way, if a crisis occurs, you can disperse the content and drive people to the messages that will calm their concerns. Then you can launch an SEO campaign around the key terms of the crisis.

SEO needs to be at the top of the list for marketers when assessing a crisis situation, however, it’s important not to be overly aggressive. Marketers must appropriately calibrate their SEO response, so that the SEO campaign doesn’t become the story.